Before You Visit
Determine Your Eligibility
Before receiving services with VAMC Bedford, you should first determine your eligibility. Use our eligibility page to make an application for health care benefits.
Schedule an Appointment
Eligible veterans should contact the VA Medical Center to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.
Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another veteran during that time period. Let us help you reschedule or cancel your appointment.
Your Medical Record
Release of Information Requests from Other Health Care Providers:
Requests can be submitted on your authorization forms and submitted to the address or fax number listed below. The request for information should clearly identify the patients full name and date of birth, the information requested, and to whom the information is to be sent.
Release of Information at the Veterans Request:
Requests for your medical records must be made in writing using one of the forms below. All forms must be completed in full, signed and dated. Request can take approximately 10-14 days to process.
Request For and Authorization To Release Medical Records or Health Information (VA Form 10-5345)
Individual’s Request for a Copy of Their Own Health Information (VA Form 10-5345a)
Requests can be sent to the ROI office the following ways:
By Mail:
Bedford VA Medical Center
200 Springs Road (003B)
Bedford, MA 01730
Attention: ROI
By Fax:
(781) 687-3279
Attn: ROI Office
In Person:
The ROI staff are located in Building 78, Room B12 (ground floor), near the Agent Cashier. ROI office hours are from 8AM – 4PM, Monday – Friday.
If you have any questions, please call one of our ROI staff at (781) 687-2097/3643, or toll free at 1-800-VETMED1 (800-838-6331), at extension x2097 or x3643.
Privacy
For questions regarding the privacy and security of information kept by our facility, please contact the Privacy Act/FOIA Officer at (781) 687-2662, or toll free at 1-800-VETMED1 (800-838-6331), at extension x2662. Below is VA’s Notice of Privacy Practices. This notice describes how the VA manages and uses your health information and what your privacy rights are.
Notice of Privacy Practices
During Your Stay
Customer Service
A number of programs have been established at this Medical Center to assist you in the event you have a concern or complaint. Let us help you resolve your issue.
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