Current Operating Status - VA Bedford Healthcare System
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VA Bedford Healthcare System


Current Operating Status

Situation Update

As of Monday, February 1, 2021 11:52 AM EST

All VA Bedford Healthcare System locations - Edith Nourse Rogers Memorial Veterans Hospital, Lynn, Haverhill, and Gloucester community based outpatient clinics - are fully open with COVID safety precautions in place.

If you have symptoms of fever, cough, and/or shortness of breath, call Patient Care at 800-VETMED1 (800-838-6331), option 2, or log in to MyHealtheVet to send a secure message to your primary care provider before visiting our facilities.

Your provider may require COVID testing prior to certain procedures, or, the results of your screening may indicate testing is needed. Or perhaps you need a COVID test to travel. Make your appointment by calling the Patient Care Line at 800-VETMED1 (800-838-6331), option 2. If you are tested for COVID-19 at a community healthcare facility or contacted by local healthcare officials, please let them know you receive care through VA Bedford.

Please visit our COVID-19 Vaccine webpage at

Meet with your provider in the comfort of your home through VA telehealth visits, where providers interact with patients over the phone or onscreen using a tablet, laptop, or desktop computer. Ask your provider about telehealth options for your next visit.

Call 800-VETMED1 (800-838-6331), option 2, to make, change, or cancel an appointment. Virtual appointments currently scheduled will remain virtual unless you are notified otherwise by your provider. You may also request an appointment through MyHealtheVet.
We ask that you wait outside the facility until five minutes prior to your appointment time. If your mobile number is on file, you can notify the clinic of your arrival by texting here to 53079.
For continued safety, please exit the facility as soon as your appointment is over. Provider approval prior to your appointment is required to have caregivers, friends, or escorts accompany you.

Every person who enters our facilities will be asked certain questions to screen for COVID-19 symptoms. Be prepared for delays at facility entrances. To reduce wait times, ease stress, and lower exposure risk, text the word screen518 to 53079 to take advantage of our digital screening tool.

Surgical masks that cover the nose and mouth are required in all our facilities, and will be provided to all patients entering our facilities. Bandannas, gaiters, cloth facemasks, and masks with valves will not be permitted for use within VA Bedford facilities. Veterans who refuse to wear the mask provided by VA will need to leave the facility and contact their provider to schedule a virtual visit. Veterans with extenuating medical circumstances should discuss their situation with their provider before arrival.

For safety and infection prevention purposes, Veterans should refrain from face-to-face visits to the Pharmacy to refill prescriptions, unless an emergency situation exists. The Pharmacy is operating under an all mail-order system in order to limit exposure to COVID-19. Veterans may request refills and renewals as follows:
  • Call Patient Care at 800-VETMED1 (800-838-6331), option 1
  • Contact your provider through MyHealtheVet at – choose “Ask a Pharmacist”
  • By mail - complete the refill slip in your shipment and return it by mail to the address on the slip

PLAN AHEAD: Please allow 10-14 days for routine prescription delivery.

NOTE PRESCRIPTION LIMITATIONS: VA Pharmacy cannot send patients greater than 30-day fills of controlled substances, supply items (wound care, urologic products, etc.), and certain high-risk medications. VA Bedford Pharmacy will not fill more than a 90 days’ supply of maintenance medications or honor early refills.

The Community Living Centers have resumed visitation as noted on the Sign Up Genius. Visitors to Veterans in palliative care are allowed on a case-by-case basis. Contact the unit social worker or nurse manager for details.

Our Urgent Care Clinic provides medical care for patients who need immediate attention for medical or mental health illness and/or minor injuries. Urgent Care accepts walk-ins, but we encourage Veterans to call Patient Care at 800-VETMED1 (800-838-6331), option 2, to make a same-day appointment or receive an evaluation over the phone. Urgent Care is open weekdays 8:00 a.m. to 4:30 p.m. and is closed on federal holidays and weekends. This includes Dec. 24.

We greatly appreciate your understanding and flexibility during this time. The latest information on VA’s response to COVID-19 is available at For more information about COVID-19 vaccines, visit

Facility Status

Parent Facility
Edith Nourse Rogers Memorial Veterans Hospital Notice
ENRM is open and scheduling face-to-face appointments. Enter at building 2 or 78; 100% entry screening and universal masking required.
Community Based Outpatient Clinics
Gloucester Clinic Notice
Appointments are required for all Veterans. 100% entry screening and universal masking required.
Haverhill Clinic Notice
Appointments are required for all Veterans. 100% entry screening and universal masking required.
Lynn Clinic Notice
Appointments are required for all Veterans. 100% entry screening and universal masking required.

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 800-VETMED1 (800-838-6331)
  • Change Your Appointment: 800-VETMED1 (800-838-6331), option 2
  • Media Inquiries: 781-687-2000, ext 4988 or cell: 781-885-5253
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: Not Available
  • Pharmacy Refill: 800-VETMED1 (800-838-6331), option 1
  • Staff Locator: Not Available
  • Telephone Care: 800-VETMED1 (800-838-6331)
  • Main Hospital: 781-687-2000

In the event that VA Bedford is threatened by inclement weather, check this page for details.

Dec. 16, 2020:  Team Bedford, we have a significant snow event happening tonight, mainly after 9:00 p.m. tonight. The snow will be heavy at times. Patchy fog before 9:00 p.m. Patchy freezing fog after 9:00 p.m. Low around 22 degree F. Northeast winds between 8 to 18 miles per hour, with gusts as high as 28 mph. Snow totals will be 8-12 inches expected. Snow removal teams will be called into service to clear parking lots and walkways. Be mindful when driving or walking around snow removal equipment especially during low visibility conditions. Dress appropriately for the conditions, to include proper footwear to prevent slipping on ice or snow.

Following a snow event, Engineering will close parking lots in coordination with VA Police to remove snow piles. Buckets of salt are located at each exterior door for common use to help prevent ice on steps and sidewalks. Report any unsafe conditions to Engineering at 781-687-2000, extension 2461 or VA Police at extension 2404.

Do you have a family disaster plan?

Now is the time to plan what you, your family, and your pets would do in the event of a hurricane or other natural disaster. Visit the Ready America web site for information and instructions for creating a family disaster plan.

Emergency Preparedness - Are You Ready? 1. Have  Kit 2. Make a Plan 3. Be Informed.  Visit 

Get your household ready for COVID-19.

As a family, you can plan and make decisions now that will protect you and your family. Visit for more information.