Community Residential Care Program - VA Bedford Healthcare System
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VA Bedford Healthcare System


Community Residential Care Program

CRCCommunity Residential Care is a sheltered living program for veterans unable to live on their own because of disability or family circumstances. It provides room and board, supervision, monitoring and attention to personal care.


  • Interdisciplinary Care: inpatient/outpatient
  • Clinical Case Management
  • 24 hour emergency on call availability
  • Psychiatric Care
  • Primary Care (medical and nursing)
  • Monitoring of medical and psychiatric conditions
  • Medication supervision
  • Self care supervision, if needed
  • Provision of meals and laundry services

CRC Frequently Asked Questions

Q: Who is eligible?
A: Any veteran who meets the eligibility criteria for VA care and whose individual needs could be met by the services provided

Q: Who pays for CRC placement?
A: The veteran residents pay for their own room and board from VA Compensation, VA Pension, Social Security, or other retirement or income sources.

Q: What if a veteran has limited income?
A: The CRC Program has an established standard room and board rate, but if a veteran has limited income, a sliding scale rate is utilized.

Q: How often does the VA review and certify CRC homes?
A: Clinical Social Work staff visit the CRC homes on a regular basis. Compliance with the program policy and guidelines are reviewed with sponsors during these visits and periodically through letters from the Program Manager. On a year basis, every CRC home is inspected by an interdisciplinary team to assure compliance with the Life Safety Codes, VA and local policy and standards of appropriate patient care.

CRC Contact Information

How does a veteran, family member, or healthcare provider make a referral to CRC?
Contact the Program Manager, Community Residential Care, Jennifer Demaio, MSW, LICSW at (781) 687-2703 or Social Work Service at (781) 687-2375

The referring healthcare provider or family member will be requested to provide medical, psychiatric, and psychosocial information.

If a veteran is not currently in treatment, a referral to an appropriate healthcare provider or team will be made.

If a veteran has a chronic condition that may benefit from additional evaluation and treatment a referral will be made to our Community Stabilization Program (CSP).

How does an interested individual apply to become a CRC sponsor?

Contact the Program Manager, Community Residential Care, Jennifer Demaio, MSW, LICSW at (781) 687-2703 or Social Work Service at (781) 687-2375

Initial application is taken over the phone. If the candidate decides to go forward, then an appointment with one of the CRC Program Social Workers is scheduled. Following completion of the initial evaluation, a safety inspection is scheduled if the applicant and home meet basic criteria. All homes in the CRC Program must meet NFPA Life Safety Codes. Codes vary according to the size of the CRC home.

References are checked, qualifications are reviewed, and Life Safety Code compliance and corrective actions are verified.

The completed application is reviewed by the Interdisciplinary Screeing Committee for acceptance or rejection of the potential resources.

Contact Info


  • Bedford VA Medical Center

Contact Number(s)

  • 781-687-2703
  • 781-687-2375

Hours of Operation

  • Monday - Friday 8:00am - 4:30pm